Assistant Manager Operations- Payment posting

Primary Responsibility:

Performance and People Management

i. Performance Management

a. Operational Service Delivery SLA Metrics and KPIs

b. Financials No revenue leakages

c. Process Improvement initiatives

ii. People Management

a. Attrition & ESAT

b. Employee Engagement

Role and Responsibilities:

• Experience in handling a team.
• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
• Very good understanding of RCM metrics like UI (unidentified), Unposted Cash, ePars.
• Periodically review teams performance and recommend performance improvement plan wherever required, also suggest and lead process improvement initiatives using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the process related issues
• Create and maintain daily operational scorecards to track and report KPIs; assist in volume forecast and capacity planning as required
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
• Able to interact with the internal and external stakeholders effectively and willing to work in night shift / US timings.

Qualification:

• 7+ years of industry experience
• Proficient in MS Excel and creating Excel macros
• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required