ServiceNow Technical Consultant

Hello Applicant,

We are hiring for ServiceNow Technical Consultant openings with a total experience of 4+ years.
Kindly find details below and interested candidate may share their updated resume - at nitisha@klovesinc.

Job Title: ServiceNow Technical Consultant

Experience: 4+ yrs

Location: Noida, India (Hybrid/Remote)

About Us

Kloves Inc. is an Elite ServiceNow implementation partner with over 12 years of experience in delivering world-class workflow automation solutions to help companies in their digital transformation. As a nascent advisor with deep rich expertise across the ServiceNow ecosystem, we partner with companies in both the private and public to provide top-class solutions.

JOB DESCRIPTION

The ServiceNow Technical Consultant provides technical consulting services to customers, contributes to the design and delivery of technical architecture solution components and supports the efforts of more experienced technical consultants. This role also plays a quality assurance role by reviewing teamwork products to ensure that they are accurate, consistent and meet client requirements, and serves as a technical resource on a team or a team leader for other technologists.

JOB RESPONSIBILITIES

The ServiceNow Technical Consultant consultant responsibilities include, but are not limited to, the following:

• Support of the technical design activities related to application software, data, databases, packaged solutions and infrastructure components.
• Design, development and distribution of technical reusable components.
• Participates in the selection, acquisition, configuration and troubleshooting of packaged solutions and technical infrastructure components.
• Assists with gap analyses highlighting current state, future state, client needs, best practices and competition.
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues.
• Participate on a team in a highly professional, customer-service environment supporting the ServiceNow platform.
• Able to take responsibility to ensure customer needs are met within a collaborative environment where work must be coordinated with technical teams and customers.
• Perform technical implementation of various ServiceNow modules.
• Support on-boarding efforts for new customers as well as maintenance and operational efforts for customers in production.
• Handle general updates and configuration changes/requests
• Communicate with technical staff and non-technical staff to ensure work meets technical requirements and customer business needs.
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Solution and provide requested enhancements to existing ServiceNow applications
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
• 3rd party software integrations with ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices.
• Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs.
• Assists sales staff in identifying leads.

DESIRED SKILLS AND EXPERIENCE

• 3+ years of experience in ServiceNow implementations.
• 3+ completed full implementations.
• Ability to both configure and demonstrate solutions in the ServiceNow platform.
• Experience designing and implementing customer facing solutions leveraging involving enterprise software.
• Experience implementing and integrating enterprise software applications.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience in ServiceNow scripting using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, etc.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Excellent time management skills
• Logical and technical troubleshooting skills

EDUCATION AND CERTIFICATIONS

• Bachelor's degree or an equivalent combination of education and experience
• Bachelor's degree in business, computer science or related field (preferred)
• ITIL v2 or v3 Foundations Certification (preferred)
• ITIL v3 certification (highly desired)
• ServiceNow Certified Implementation Specialist (highly desired)
• Certified ServiceNow System Administrator (preferred)
• Certified ServiceNow Application Developer (preferred)