Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms
Service Request Catalogue - Build a service request catalogue that serves multiple business units across Europe.
Service Portal - Build a service portal that allows the logging of incidents and services request as well as providing a service status page. All serving multiple business units across Europe.
Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration.
ITSM Understanding with Flow Designer and JavaScript.