Assistant Manager - Service (Centrifugal Pumps)

Roles and Responsibilities

• Handle under warranty customers issues and complaints,
• To Manage and strengthen our service dealers network.
• Handling our Direct Customers of Power sectors, Refineries, Petro chemicals Water sectors for service issues.
• Increased REACH: Collection of customer data bank and pump population of the allocated area and updating in portal.
• Identify and Appointment of New Channel Partners.
• Maintaining Profitability: Annual operating plan (AOP) for Chargeable Service Business.
• Complying managements reports MIS & updating in portal.
• Generation of enquiries for Spares / Retro-fitment and replacement of pumps.
• Service dealers claims settlements, Recoveries of service payments from Direct Customers.
• Submission of list of recommended spares to customers.
• Marketing activity with customers- Technical Presentations, Chargeable Trainings to premium customers, spares business promotional activities.
• Initiate and execute Promotional activities like Seminars/ Exhibitions /Customer Direct-mailer/ In-House seminars/ Influencers Meets/ASC meet
• Visit to Dealers/Customers for Business enquiry generation.
• Follow-up with design /Manufacturing for design and services related issues.
• Settlement of Dealers issues claims on account of transit damage, wrong & short supply.