Software Coordinator

Role & responsibilities

• Monitor project progress and handle any issues that arise
• Create and maintain comprehensive project documentation, plans and reports
• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Compile and maintain records on client accounts.
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings
• Build and maintain close relationships with clients.