Software Coordinator

Role & responsibilities

• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Create and maintain comprehensive project documentation, plans and reports
• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Compile and maintain records on client accounts.
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings
• Build and maintain close relationships with clients.