Coordinator - Managed Responses

You will fulfill the day-to-day requirements of managed services for a number of

customers at all stages of their lifecycles, liaising with both internal and external teams.

A large portion of your work will involve responding to reviews and managing that

process for your designated customers.

Responsibilities:

• Act as the voice of our Enterprise customers for their clients.
• Respond to social media and review alerts by responding to reviews.
• Be responsible for and liaise with internal teams in connection with deliverables
• to our customers.
• Work with internal groups to set appropriate levels of expectations with clients.
• Assist in understanding customer initiatives around response and share best
• practices.
• Additional duties as assigned.

Qualifications:

• 0-2 years of experience in Enterprise account management/ managed services.
• Experience in working directly with clients.
• Exceptional computer literacy.
• Strong written skills.
• Meticulous record-keeping abilities.
• Ability to consistently complete assignments accurately and on time.
• Ability to collaborate with others to achieve goals.
• Ability to work under pressure.
• Self-starter and works well without constant supervision.
• Open to work in 24/7 shift

Preferred candidate profile

Perks and benefits

- Hybrid Work Mode

- Cab Facility

-Rotational Shift

-Food Facility

- Insurance (Family Supported)