Coordinator - Business Listings

The Business Listings Coordinator is responsible to oversee and optimize business listings for our customers across various platforms.  Responsibilities include ensuring accurate and consistent information for business listings to maximize visibility and drive customer engagement while identifying opportunities to improve search engine rankings.  The ideal candidate will possess a mix of technical acumen and operational excellence to drive visibility, consistency, and growth for our customer search presence.

Responsibilities: 

• Review data received from customers master spreadsheets for listings fulfillment relating to adding, changing and deleting listings.
• Manage and optimize business listings across Google Business Profiles, Apple Maps, Bing Places and other key directories based upon customers defined requirements.
• Ongoing listings management including claiming, editing, duplicate suppression, and more to maintain business listings for customers.
• Collaborate with customers to ensure listing information (name, address, phone number, hours, etc.) is accurate, consistent and up to date.
• Audit and resolve listing discrepancies to ensure brand consistency and search accuracy for customers.
• Provide feedback and updates to the Operations, Customer Success and Managed Services teams and participate in customer calls as needed.
• Manage projects under tight deadlines.
• Additional duties as assigned.

Qualifications:

• Bachelor's degree required or currently in the final stages of completing a degree program.
• 1+ year of experience in multi-location business listing management preferred.
• Technical proficiency with platforms like Google Business Profiles, Apple Maps, Bing Places, or Yext is preferred.
• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Salesforce experience preferred.
• Strong communication skills (both verbal and written).
• Strong attention to detail and decision making.
• Hybrid work environment with a minimum requirement of 2 days onsite per week.
• Open to work a standard or non-standard shift schedule.

Preferred candidate profile

Perks and benefits