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John Crane Sealing Systems India

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based on 143 Reviews

1 John Crane Sealing Systems India Key Account Manager Job

Key Account Manager OEM

JOHN CRANE SEALING SYSTEMS INDIA PVT. LTD.

based on 143 Reviews

4-9 years

Vadodara

1 vacancy

Key Account Manager OEM

John Crane Sealing Systems India

posted 14d ago

Fixed timing

Key skills for the job

+ 13 more

Build strong relationships with key stakeholders and senior members of CUSTOMER in your region. Serve as the main point of contact for the assigned account(s)

Deploy and execute the global CUSTOMER strategy as received from the Global Account Manager (GAM)
Understand clients\' business objectives, challenges, and requirements, and align company solutions accordingly.
Proactively identify opportunities to upsell, cross-sell, and expand the scope of services offered to clients understanding their RD priorities.
For Level 1 applications you will make technical selections and discussions and ensure decision making which is in adherence to our internal engineering policies.

Sales and Revenue Generation:

Develop Miller Heimann account plans and strategies to achieve orders, sales, and margin targets together with local KAMs.
Collaborate with your peer KAMs to identify and pursue new business opportunities within existing account(s).
Conduct regular business reviews with clients to assess performance, address concerns, and propose innovative solutions.

Customer Satisfaction:

Ensure high levels of customer satisfaction by promptly addressing client issues, concerns, and inquiries.
Establish customer success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.

Qualifications

Key skills and experiences

Long-lasting experience in Sales- and Account Management, including frame agreement negotiations with their TCs and legal aspects.
Must possess excellent networking capability and communication skills.
Industry expert in the field of original equipment manufacturers (rotating equipment) and associated end user markets
Masters degree in Engineering/Marketing/Business Management or equivalent experience.
Must have the willingness, physical ability, and needed documents for extensive (> 50%) global business travel.

Key Metrics

Additional Information

Key individual accountabilities

Achieving budgeted performance KPIs
Deployment of account strategy
Customer price realization
Own C4C data integrity for the assigned account(s) in terms of Leads, Opportunities, Quotes, Orders, and Win Rate.

Responsible

Keep abreast of industry trends, market changes, and competitor activities that could impact client accounts.
Utilize market insights to provide valuable feedback to the Portfolio Directors to improve product offerings and competitive positioning.
Information sharing with peer KAMs and the GAM

Consulted

Project alignment with the regional sales teams, specifically if quoted by GOEMs and non-GOEMs
To be consulted by Customer Service, if AM strategies impact GOEM business
Consulted by Global Project team if SR1, or SET projects need to be quoted to one of the GOEMs
Product managers should seek input from KAMs for the NPD process and product portfolio gaps.

Leadership Behaviors