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Key Account Manager OEM
John Crane Sealing Systems India
posted 5d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Build strong relationships with key stakeholders and senior members of CUSTOMER in your region. Serve as the main point of contact for the assigned account(s)
- Deploy and execute the global CUSTOMER strategy as received from the Global Account Manager (GAM)
- Understand clients\' business objectives, challenges, and requirements, and align company solutions accordingly.
- Proactively identify opportunities to upsell, cross-sell, and expand the scope of services offered to clients understanding their RD priorities.
- For Level 1 applications you will make technical selections and discussions and ensure decision making which is in adherence to our internal engineering policies.
Sales and Revenue Generation:
- Develop Miller Heimann account plans and strategies to achieve orders, sales, and margin targets together with local KAMs.
- Collaborate with your peer KAMs to identify and pursue new business opportunities within existing account(s).
- Conduct regular business reviews with clients to assess performance, address concerns, and propose innovative solutions.
Customer Satisfaction:
- Ensure high levels of customer satisfaction by promptly addressing client issues, concerns, and inquiries.
- Establish customer success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
- Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.
Qualifications
Key skills and experiences
- Long-lasting experience in Sales- and Account Management, including frame agreement negotiations with their TCs and legal aspects.
- Must possess excellent networking capability and communication skills.
- Industry expert in the field of original equipment manufacturers (rotating equipment) and associated end user markets
- Masters degree in Engineering/Marketing/Business Management or equivalent experience.
- Must have the willingness, physical ability, and needed documents for extensive (> 50%) global business travel.
Key Metrics
- Strategic initiatives growth and metrics
- Product line growth
- Delivery Performance
- If available, supplier scorecard
- Financial targets
Additional Information
Key individual accountabilities
- Achieving budgeted performance KPIs
- Deployment of account strategy
- Customer price realization
- Own C4C data integrity for the assigned account(s) in terms of Leads, Opportunities, Quotes, Orders, and Win Rate.
Responsible
- Keep abreast of industry trends, market changes, and competitor activities that could impact client accounts.
- Utilize market insights to provide valuable feedback to the Portfolio Directors to improve product offerings and competitive positioning.
- Information sharing with peer KAMs and the GAM
Consulted
- Project alignment with the regional sales teams, specifically if quoted by GOEMs and non-GOEMs
- To be consulted by Customer Service, if AM strategies impact GOEM business
- Consulted by Global Project team if SR1, or SET projects need to be quoted to one of the GOEMs
- Product managers should seek input from KAMs for the NPD process and product portfolio gaps.
Leadership Behaviors
- Innovates for impact
- Take accountability ownership
- Delivers results at pace
- Leads inclusivity and empowers
- Develops self and others
- Lives Smiths values
- Sets vision to inspire
Employment Type: Full Time, Permanent
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What people at John Crane Sealing Systems India are saying
Key Account Manager salary at John Crane Sealing Systems India
reported by
2
employees
with 4-5
years exp.
₹10.8
L/yr - ₹13.8
L/yr
35%
more
than the average Key Account Manager Salary in India
View more details
What John Crane Sealing Systems India employees are saying about work life
based on 141 employees
Strict timing
Monday to Friday
No travel
Day Shift
John Crane Sealing Systems India Benefits
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