Process Trainer - BPO (Sales Process)

Trainer JD. (Sales Process)

1. Design, develop, and deliver training curriculum and associated materials for sales staff on

Company products and selling skills, negotiation, strategic selling, and overall sales cycle and

Process.

2. Conduct skills gap analyses to identify areas of improvement.

3. Identify and assess training needs within the Sales Division and participates in the activities

Involved in the design, preparation, delivery, and need assessment of the training and

Development programs.

5. Training on communication, Behavior, self-grooming, team building, marketing & Sales, and

Product training. Process training, training on cold calling, soft skills, calling etiquette, and more.

6. Conducting Virtual/Classroom and In-person training.

7. Provides input to the training strategy and the development of specific training development

Plans.

8. Provide training to new and existing employees and ensure the most basic knowledge mastery

Of all sales teams, evaluate the knowledge mastery of all teams from time to time, and improve

The shortcomings.

9. Check the efficacy of each training module through assessments, participation, and given tasks.

10. Participate in organizational team initiatives providing input on learning needs and developing

Schedules for training delivery.

11. Provides input to management about employee performance during the training periods.

12. Create training modules (when needed) based on the training requirements/needs of the Sales.

Desired Skills:

Good communication and presentation skills

Strong Training skills into Sales (Calling)

Strong analytical skills

Good interpersonal skill

Ability to demonstrate sales skills.

Coaching & feedback delivery skills

Ability to work in flexible shifts.

Skilled to conduct and create a TNA

Skilled to manage virtual training/classroom/hybrid.

Team management and people engagement skills

High on accountability

Effective time management

Collaborative approach

Stakeholder management

Ability to work in a fast-paced environment.