ITSM Solution Architect

Responsibilities:

Responsible for architecture design of complex ServiceNow product solutions.

Gather requirements from Business Owners, and craft fast, efficient, and large-scale solutions.

Assess architecture and Solution designed to support Kenvue objectives including alignment with ServiceNow implementation best practices.

Hands on experience to perform quick POC s to demonstrate new features to business owners and accelerate time from design to development.

Designing in-depth solutions for multiple ITSM processes, e.g., Change, Incident, Problem, CMDB/ CSDM, Discovery & Asset Management etc.

Exposing ITSM products to a broad community of software developers via modern REST APIs

Responsible for architecture of ServiceNow Integrations, API, Plugins and Scoped applications

Provide technical guidance on ServiceNow platform wide solutions.

Suggests improvements and new features and functionalities proactively to Product owners.

Advocates for technology and innovation; identify new and emerging technology to deliver business needs.

Create and execute development plans as appropriate to meet changing needs and requirements.

Leads and provides mentoring and guidance to Developers in the scrum team (incl. 3rd parties) and enforce coding standards.

Makes sure stories are delivered in business priority order, Backlog delivery (enhancements/defects)

Take the ownership of complex business requirements and ensure that solution is delivered as per the agreed timelines.

Experience in building Service Catalogs and maintaining existing Service Catalogs

Experience on widget creation for ServiceNow Service Portal

Mange & collaborate with vendor partners to deploy ServiceNow Product solutions using agile delivery.

Qualifications Position Requirements:

8-10+ years of relevant professional experience

5-6+ years of hands-on experience with design, development, and deployment on the ServiceNow platform

Certification in ServiceNow System Administration, Application Development and Scripting

Demonstrated experience as a technical architect, or administrator of an ITSM platform.

Demonstrated experience balancing business needs with customization controls and speed/scale.

Experience with a modern programming language (e.g., JavaScript, Angular, HTML, CSS)

Experience working in and/or leading Product, Agile, and Scrum teams.

Excellent written and verbal communication skills.

Ability to communicate effectively in both 1-1 and large group settings.

Excellent analytical and problem-solving skills.

Qualifications

Preferred Competencies:

Experience with Database design principles (e.g., table size, inheritance, basic SQL, etc.)

Experience with modern web integration protocols (e.g., REST, JSON, SOAP/XML, etc.)

Experience with portable data structures (e.g., JSON, XML, etc.)

Experience with code versioning control systems (e.g., Git, Stash, Subversion, CVS)

Experience with Database performance (e.g., table indexing, search algorithms, etc.)

Experience with ServiceNow s Automated Test Framework

Experience with intelligent editors (e.g., VS Code, Code Mirror, Notepad++, Sublime Text, Emacs)

Familiarity with testing methodology including Unit, Integration, and Regression Testing

Familiarity with automated testing tools (e.g., Selenium Web Driver, Katalon, Cypress, etc.)

Familiarity with shell programming (e.g., bash or PowerShell)

Job Function
Engineering (IT)