Customer Success Manager (Digital)

Responsibilities:

• Maximize the retention by managing the health of the relationship and realizing the value in a scalable way.

• Identify and seize opportunities for account expansion and upselling within the existing customer base.

• Develop and maintain strong digital relationships with customers

• Utilize digital channels as the primary means of customer advocacy and communication.

• Leverage data analytics to monitor customer value realization and satisfaction and identify areas for improvement.

• Translate data insights into actionable strategies for enhancing customer success.

• Create compelling digital content to educate and guide customers on product features and best practices.

• Develop and execute digital engagement plans to drive product adoption and value realization.

• Implement scalable digital strategies to cover the whole customer journey.

• Collaborate with cross-functional teams to ensure scalability and efficiency in Customer Success initiatives.

• Monitor customer health and intervene when necessary to ensure seamless customer experience.

• Maintain accurate and up-to-date customer records across all digital platforms.

• Serve as the voice of the customer, sharing feedback and insights with the entire organization.

• Create, lead, and participate in Digital Customer Success initiatives, webinars, and forums.

• Data-oriented mindset with the ability to translate data into actionable insights.

• Proactive and results-oriented approach with a scalability mindset.

• Strong content creation skills for digital platforms.

• Strong Customer Success Management -skillset with the customer focused attitude

• Excellent communication and interpersonal skills.

• Fluent English, other language skills a plus