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Basware

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Basware Customer Success Manager Interview Questions and Answers

Updated 8 May 2023

Basware Customer Success Manager Interview Experiences

1 interview found

Customer Success Manager Interview Questions & Answers

Anonymous

posted on 8 May 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Case Study

Presentation skills

Round 3 - One-on-one

(2 Questions)

Q1. General customer centric

Add your answer

Q2. Difficult situation

Ans.

Dealing with a difficult customer who is unhappy with the product/service

Listen actively to the customer's concerns and empathize with their situation
Offer solutions or alternatives to address their issues
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Top trending discussions

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Salary Discussions, Hike & Promotions

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

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Basware Interview FAQs

How many rounds are there in Basware Customer Success Manager interview?

Basware interview process usually has 3 rounds. The most common rounds in the Basware interview process are Resume Shortlist, Case Study and One-on-one Round.

How to prepare for Basware Customer Success Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Basware. The most common topics and skills that interviewers at Basware expect are Automation Testing, CRM, Customer Satisfaction, Customer Support and Employee Engagement.

What are the top questions asked in Basware Customer Success Manager interview?

Some of the top questions asked at the Basware Customer Success Manager interview -

Difficult situat...read more
General customer cent...read more

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Basware Customer Success Manager Salary

based on 4 salaries

₹8 L/yr - ₹14 L/yr

17% less than the average Customer Success Manager Salary in India

View more details

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