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Customer Support Engineer - L1
Kaseya
·
3-8 years
₹ 6.6 - 13.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Customer Support Engineer - L1
Kaseya Software
posted 6hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Description:
- We are looking for a Customer Support Engineer with strong and proven customer service experience in the IT market.
- We are looking for candidates with willingness to learn, a solution-oriented mindset and excellent communication skills.
- The Customer Support Engineer will provide world-class support service to our Customers and ensure customer satisfaction.
- The candidate is expected to maintain a professional, courteous and customer service-focused attitude at all times.
Qualifications:
Required:
- Minimum 3 years experience in a Technical Support Role
- Solid knowledge and hands-on experience in
- Networking concepts and protocols
- Windows Powershell Script Writing
- Windows server. TCP/IT, System Admin
- REST API
- General inter-networking (e.g Active Directory) such as DNS, HTTP, iptables and SNMP
Responsibilities:
- To take complete ownership of the diagnosis and resolution of Product issues, ranging from simple to very complex
- To provide the Customer with the most suitable, relevant solution in the best manner
- To engage with Customers both in writing and verbally in the most courteous manner, through all stages of resolution
- To ensure thorough collection of case details and they re recorded correctly and professionally
- To coordinate with multiple teams if necessary and follow-up tenaciously with them to get Customer issues resolved
- To study the trends in issues being raised and suggest changes in line with the trends
- To assist in the development and implementation of new or improved service delivery strategies and initiatives
- Ensure that knowledge is transferred and shared within the team
- Assisting in the maintenance of all process documentation that is relevant to the Product and its customers
- Work within the development cycle to assist with product enhancements and improvements
General Skills:
- Excellent problem-solving and solution-orientation
- Excellent communication skills, both verbal and written English
- Prior experience with any Remote Monitoring and Management tool
- Strong Organizational, prioritization, and multitasking skills
- Excellent time management (i.e. ability to prioritize tickets and complete research on time)
- Excellent phone etiquette
- Willingness to work with team members or group to achieve common goals
- Willingness to liaise with other departments to achieve common goals
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Engineer- Customer Support roles with real interview advice
People are getting interviews at Kaseya Software through
People are getting interviews through
(based on 9 Kaseya Software interviews)
Job Portal
Company Website
Referral
Campus Placement
34%
22%
11%
11%
22% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Kaseya Software are saying
Rating based on 1 Engineer- Customer Support
review
Anonymous · IT Network
in Bengaluru
Likes
Free tea n biscuits n food
Dislikes
Efforts are unnoticed
Read 1 reviewEngineer- Customer Support salary at Kaseya Software
reported by
23
employees
with 2-10
years exp.
₹6
L/yr - ₹13.5
L/yr
176%
more
than the average Engineer- Customer Support Salary in India
View more details
What Kaseya Software employees are saying about work life
based on 103 employees
Strict timing
Monday to Friday
No travel
Night Shift
Kaseya Software Benefits
View more benefits
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