Customer Service & Order Management

Job Description- Executive Customer Service and Operations
Organisation Summary:
Jyoti International Foods Pvt Ltd JI Foods is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India. At JI FOODS, we provide 360-degree supply chain solutions and manage end to end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc. We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. We are nimble to change and nurture innovation and collaboration in our business approach and practices. We are very conscious about the quality of the service we provide to our customers and endeavour to follow continuous learning by creating work efficiencies in all facets of our business. Our clock-work operations ensure timely, effective and hassle-free supply chain support based on our clients procurement schedule thus ensuring they can focus on their core business, while everything else which ensures they succeed in achieving their production goals, is supported by us

As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers!
Role Summary:
Were looking at dynamic service oriented individuals to join our Customer Service Operations Team at our India HO based in Pune. The ideal candidate is someone who enjoys the challenge of working in a highly fast paced business environment, has excellent communication and number crunching skills combined with a keen eye for detail, You enjoy managing operations and resolving conflicting priorities.
You possess strong order processing and MS Outlook and Excel skills. You possess hands on
experience in managing customer queries, day to day problem solving and a mindset that thrives on driving 100% customer satisfaction despite day to day operational challenges.

This role involves managing conflicting priorities to ensure total customer satisfaction at all times.

Your role will involve engaging with customers and various internal teams (logistics, warehousing, finance) on a daily basis.
Your Key Tasks and Priorities Include :

Order Processing

• Receiving, cross-checking, and compiling orders received from customers with 100% accuracy.
• Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing
• Processing of customer sales orders and service requests.
• Must be able to multi-task and manage high volume of orders on a daily basis
• Ensuring customer requests are met on-time with 100% precision, every day.
• Managing Invoicing, dispatch documentation, Waybills and liaison with warehouses and logistics to ensure smooth end to end order execution.
• Processing clients requests in a time sensitive environment

Co-ordination

• Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations beforehand.
• Co-ordination with warehouse team for inventory confirmation.
• Co-ordination with Logistics teams for ensuring timely dispatches to stores.

System Knowledge

• Knowledge of SAP, MS Office
• Creating and updating spreadsheets using MS Excel
• Documents using MS Word.

Qualification
(UG - Any Graduate - Any Specialization) AND (PG- Any PG Course - Any Specialization, Post Graduation
Preferred Not Required) AND (Doctorate- Any Doctorate- Any Specialization, Doctorate Not
Required)
(Technical Degree BSc. / Computer Science preferred / Commerce with Accounting Experience preferred)
Exposure:
Functional Experience of minimum 2 years in Customer Service and Sales Operations Management is ideal.
Experience in Supply Chain or Logistics or F&B/ FMCG industry is preferred.