Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

JustCall

Compare

4.0

based on 1 Review

26 JustCall Jobs

Customer Success Manager

JustCall

4.0

based on 1 Review

3-8 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager

JustCall

posted 1d ago

Job Role Insights

Key skills for the job

Data Analytics Automation Testing Scheduling SaaS Sales Focus Analytical Skills

+ 1 more

Job Description

Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a conduit between the customer and our company.

As a Customer Success Manager, you shall manage a portfolio of customers, develop relationships with multiple stakeholders, drive product adoption, work on their value realization and also help their expansion over time.

Qualifications:

3-8 years of experience in B2B SaaS Customer Success, focused on US & EMEA customers.
Should have experience in engaging with C-level and Senior Executives.
Graduation in Science, Engineering, and Commerce fields from an accredited college or university. A postgraduate degree would be beneficial.

Key Responsibilities:

Build value-based relationships with the customer stakeholders, build them into champions and advocates.
Own the customer journey, and ensure product adoption, renewal, and identification of expansion opportunities.
Facilitate user onboarding and ensure optimum usage of the product by the users.
Identify product usage gaps and consult with the customer on the actionable solutions.
Monitor customer health metrics and proactively address any issues or concerns.
Conduct regular executive business reviews to keep track of evolving customer objectives and showcase value.
Contribute to the refinement of the product roadmap.
Collaborate closely with Account Managers and Account Executives to identify and close opportunities for upselling, cross-selling, and development of customers success plans based on their desired outcomes.
Drive customer advocacy through reviews, testimonials, references, customer meetups, webinars, case studies, etc.
Optimize existing processes within the organization and actively enhance all customer success initiatives.

Must-Have Skills:

Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders.
Exemplary written and verbal communication skills to work with global customers.
Experience working with at least one Customer Success tools like Gainsight, Totango, ChurnZero, or similar ones.
Strong problem-solving and analytical skills with the ability to derive actionable insights and recommendations from data.
Proven track record of driving customer success and retention
Ability to work across varied customer segments.
Good understanding of SaaS and business processes

Good-to-Have Skills:

Ability to translate customer needs into technical requirements for internal stakeholders.
Has worked with global customers, and across different segments in the past

Other essential qualities for this role:

Customer-first mindset is a must.
Bias for action and a sense of urgency to get things done for customers.
Able to multitask efficiently under time pressure.
Sense of accountability

Benefits/Perks:

Opportunity to work and collaborate with a global team spread across 6 countries.
Routine hackathons and learning boot camps to promote knowledge sharing

Employment Type: Full Time, Permanent

Read full job description