Front Office Manager

Roles and Responsibilities

• Manage front office operations, ensuring seamless guest check-in/check-out processes, efficient room allocation, and effective communication with guests.
  
• Oversee hotel staff performance, providing guidance and training to ensure excellent customer service standards.
  
• Develop and implement strategies to increase revenue through upselling and cross-selling opportunities.
  
• Collaborate with other departments (e.g., housekeeping, maintenance) to resolve issues promptly and maintain high levels of guest satisfaction.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.
  

Desired Candidate Profile

• 8-10 years of experience in hospitality industry; B.Sc degree in Hospitality and Hotel Management preferred.
• Candidate should have Opera Software Knowledge.