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Juniper Networks

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4.2

based on 394 Reviews

75 Juniper Networks Jobs

Staff Solutions Architect - SFDC

Juniper Networks India Pvt Ltd

4.2

based on 394 Reviews

10-15 years

Bangalore / Bengaluru

1 vacancy

Staff Solutions Architect - SFDC

Juniper Networks

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Salesforce Computer Networking Automation Testing Customer Support Data Mining

+ 3 more

Job Description

This role is part of Juniper s strategic future of support team and will involve design of automated solutions. The role requires influencing business transformation projects using technology, review of data to enable process, systems and tool re-engineering in customer support and services.

In addition, the role requires to support the enhancement of self-service, automaton, omnichannel strategy by seeking solutions and drivers to achieve seamless customer experiences and increased customer loyalty.

Roles and Responsibilities:

Enable digital transformation of support systems by aligning business, operations and technology
Deliver end to end technology solutions projects
Architect solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
Define and design solutions in SFDC platform and/or interoperate with other systems
Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required
Expertise with Salesforce, JIRA, Coveo, Slack systems
Experience with working Salesforce Service Cloud, Experience Cloud, Salesforce knowledge, Data Cloud, Einstein AI, Lighting flows
Experience working on process improvements and re-engineering
Locate and define new process improvement opportunities
Improve adoption of deployed platforms, tools
Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system.
Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives.
Work with cross-functional teams to build data solutions that impact business decisions
Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decision-making processes.

Required Experience/Background:

Bachelor s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education
Good knowledge of large system, CRM s, bug systems, collaboration and messaging tools
Certified in Salesforce as Administrator, Architect or Consultant
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages databases , programming.
Proficiency in statistics, data analysis, and research methods

Personal Skills:

Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization
Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics.
Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem.
Assist in combining large data sets and data analysis to create optimization strategies
Comfortable with ambiguity and uncertainty of change when assessing needs for stakeholders
Have effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
Self-motivated and innovative; confident when working independently, but an excellent team player with a growth-oriented personality
Will be required to routinely or customarily troubleshoot items related to applications that require independent judgement, decision-making, and unique approaches