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Contract Admin Analyst - Global Service Operations
5-7 years
₹ 5.5 - 7L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Contract Admin Analyst - Global Service Operations
Juniper Networks
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Create and review service contracts, including terms, pricing, and service levels
- Collaborate with internal teams to define service needs
- Ensure contracts are compliant and aligned with company policies
- Monitor contract performance, tracking key metrics like response times, completion rates, and service quality
- Manage contract amendments, renewals, and termination processes.
- Data Hygiene and management
- Address customer service issues related to service contracts and escalate when necessary
- Generate regular reports on contract status, performance metrics, and potential risks
- Ensure adherence to all relevant compliance policies and industry standards related to service contracts.
- Theatre escalation support
- 5+ years of business experience preferably within a CS environment with service contracts
- Hands on experience with Excel, SAP, SFDC
- Strong working knowledge of master and transactional data - Customers, Partners, Products, Installed base, Opportunities, Quotes, Orders, Service Contracts.
- Strong organizational and program management skills, react to changing priorities
- Able to work effectively as part of a cross-functional team within and outside CS
- Detail-oriented with strong organizational abilities
- Ability to build relationships with internal stakeholders and external customers
- BA/BS Degree in Business Management required; advanced degree or certification preferred.
Employment Type: Full Time, Permanent
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