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Premium Employer

Juniper Networks

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4.2

based on 405 Reviews

100 Juniper Networks Jobs

Customer Service Specialist 2

Juniper Networks India Pvt Ltd

4.2

based on 405 Reviews

4-8 years

Bangalore / Bengaluru

1 vacancy

Customer Service Specialist 2

Juniper Networks

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Logistics Computer Networking Helpdesk Inventory Management

+ 3 more

Job Description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Duties:

The primary goal of this position is to ensure the accuracy and quality of information contained within the various systems used within the Customer Services logistics organizations to support contracted customers.

This role will work closely with Inventory Management, external vendors and partners, and other organizations to monitor, validate, and maintain data, and to correct exceptions as discovered.

In addition, the Inventory Specialist will also be responsible for the following tasks:

Key Responsibilities:

Invoicing
Aged In Transit Report Generation
Aged In Transit Report Clean Up
Correction of SN Status (not STK)
SN Warranty Swap
Acknowledged STO Report
FG Part Issues (no location, part merge)
Ad hoc tasks (remove JCPO items from ECC, other item transactions as needed)
IC Help Desk Queue
APAC, EMEA region emails to IC
Sync Report Analysis and Item Correction
Correction to China and India S4S Shipments from Repair
Cycle Count Reports
551 Scrap Transactions

Technical Competencies Required:

Graduate with 1+ years of experience, preferably in inventory activities
Excellent oral and written communication skills
Experience in SAP will be a clear benefit

Skills Required:

Communicate effectively with people at multiple levels within and outside the organization
Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required
Ability to work and manage time independently without close supervision, and achieve results within designated timelines
Strong problem-solving and resolution skills, with excellent attention to detail, and the ability to review and root cause activities for corrective action
Strong analytical skills
SAP experience is a plus