Junglee Games - Associate Director - Product Management (7-12 yrs)

About Junglee Games:

With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.

Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee's mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Job Location: Bangalore

Key Responsibilities:

Strategic Leadership & Executive Communication:

- Present payment performance metrics, challenges, and recommendations to leadership during business reviews.

- Develop clear and concise reports with actionable insights for decision-making.

- Act as a thought leader for payment strategies in alignment with business goals.

Payments Operations & Vendor Management:

- Manage and optimize integrations with payment gateways (PGs) and vendors.

- Monitor and troubleshoot challenges related to PGs, including latency, transaction failures, and settlement issues.

- Negotiate contracts and SLAs with payment partners to ensure the best outcomes for the business.

Payment Success Rate Optimization:

- Identify and mitigate reasons for transaction failures across different payment methods.

- Work closely with engineering, product, and vendor teams to implement solutions that enhance success rates.

- Analyze transaction data to uncover patterns, and drive initiatives to increase approval rates.

User-Focused Payment Experience:

- Understand user behavior and design strategies to convert non-paying users into paying customers.

- Develop nudges, hooks, and campaigns that encourage higher payments from existing users.

- Enhance user retention by ensuring frictionless payment experiences and value-driven incentives.

Data-Driven Approach:

- Utilize analytics tools to monitor payment performance, identify pain points, and drive continuous improvements.

- Design experiments (A/B tests) to evaluate new payment strategies and their impact on user behavior.

Qualifications & Skills Required:

- 7+ years of experience in payments, fintech, or e-commerce, with expertise in payment gateways, vendor management, and integrations with a proven track record of improving payment success rates and user payment behaviors.

- Deep understanding of payment systems, UPI, wallets, credit/debit cards, and global payment trends.

- Familiarity with payment analytics tools and A/B testing frameworks.

- Exceptional presentation and storytelling skills, with the ability to influence senior leadership.

- User-first mindset with a knack for designing payment journeys that engage and retain customers.

- Strong analytical and problem-solving abilities to identify and address payment-related challenges effectively.

- Experience working in cross-functional teams including product, engineering, data analytics, and customer experience.

Be a part of Junglee Games to:

- Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

- Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

- Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

- Embrace change - Change drives progress, and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

- Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

- Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.