Customer Relation Officer

Jsp honda is looking for Customer Relation Officer to join our dynamic team and embark on a rewarding career journey

• As a Customer Relations Officer (CRO), your primary responsibility is to ensure positive interactions and experiences between the organization and its customers
• You will act as a liaison, addressing customer concerns, inquiries, and feedback while striving to maintain high levels of customer satisfaction and retention

Key Responsibilities:

• Customer Interaction: Engage with customers through various channels including phone calls, emails, live chat, and in-person meetings
• Promptly respond to customer inquiries, resolve complaints, and provide product/service information
• Relationship Management: Build and maintain strong relationships with customers by understanding their needs, preferences, and concerns
• Proactively identify opportunities to enhance customer experience and loyalty
• Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner
• Escalate complex issues to appropriate departments for further assistance and follow up to ensure resolution
• Feedback Collection: Gather feedback from customers regarding products, services, and overall experience
• Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction
• Documentation: Maintain accurate records of customer interactions, transactions, complaints, and resolutions
• Use customer relationship management (CRM) software or other tools to track customer data and communication history
• Communication: Communicate product updates, promotions, and relevant information to customers
• Keep customers informed about the status of their inquiries or requests
• Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience
• Share customer insights and feedback to support business improvement initiatives
• Training and Development: Stay updated on product knowledge, customer service best practices, and industry trends
• Participate in training sessions and workshops to enhance skills and knowledge relevant to the role