Senior Manager - Services Transition - IT (15-20 yrs)

Job Title: Senior Manager - Services Transition

Location: Navi Mumbai

Reports To: Director / VP of IT Services

Job Summary:

- The Senior Manager - Services Transition will be responsible for leading and managing the transition of IT services from project development and implementation to steady-state operations.

- The role involves coordinating between project teams, service delivery, and operational teams to ensure seamless handover, adherence to agreed SLAs, and minimal disruption to business operations.

- The ideal candidate should have a strong background in IT service management (ITSM), project management, and leadership in a complex, multi-vendor environment.

Key Responsibilities:

- Owns the transition process, develops the organization's approach and defines the acceptance criteria for service transition.

- Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.

- Remains current in developments in the transition management arena and maintains their expertise on transition management approach and methodology.

- Manages risk and minimize potential failure by planning and ensuring the execution of all testing, training and change management activities.

- Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process.

- Establishes positive relationships with the stakeholders and engage with them on a regular basis.

- Identifies resource requirements for the transition project and negotiate and agree the use of the resources.

- Compiles process definition and the requirement specifications for toolsets and resources required to deliver the service.

- Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.

- Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.

- Fosters a collaborative and innovative team culture focused on operational excellence.

Knowledge and Attributes:

- Significant knowledge of project management methodologies, tools and standards (both Waterfall and Agile).

- Significant business and commercial acumen coupled with strategic thinking ability.

- Ability to develop and enhance client and stakeholder relationships.

- Significant understanding of IT industry and expertise on transition management approaches and methodologies.

- Ability to construct plans and schedules with pricing information within a framework.

- Ability to interpret, deconstruct and contribute to contract collateral.

- Excellent communication skills, both verbal and written.

Academic Qualifications and Certifications:

- Bachelor's degree or equivalent in Computer Science or Information Technology or a related field.

- Relevant ITIL certification preferred.

- PMBOK and/or Prince II Certification(s) desirable.