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697 JPMorgan Chase & Co. Jobs

Fraud Supervisor - Claims IM - Mumbai

3-6 years

Mumbai

1 vacancy

Fraud Supervisor - Claims IM - Mumbai

JPMorgan Chase & Co.

posted 1mon ago

Job Description

You are a natural leader. You do what s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
As a Fraud Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
  • Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
  • Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
  • Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
  • Ensure team s adherence to operating policies and procedures, and legal and compliance regulations
  • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
  • Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you re doing, and summarize your impact in your year-end Self-Evaluation
Required qualifications, capabilities, and skills
  • Minimum 3 years customer service experience
  • Verbal and written communication skills
  • Influencing skills
  • Change implementation skills
  • Prioritization skills
  • Data analysis skills
  • High School diploma/GED required
Preferred qualifications, capabilities, and skills
  • Previous financial industry experience preferred
  • 2+ years Team leader experience in a call center environment
Work schedule
  • Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.
  • This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
  • You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Employment Type: Full Time, Permanent

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People are getting interviews at JPMorgan Chase & Co. through

(based on 446 JPMorgan Chase & Co. interviews)
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Company Website
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Recruitment Consultant
29%
20%
14%
13%
3%
2%
19% candidates got the interview through other sources.
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What people at JPMorgan Chase & Co. are saying

Fraud Supervisor salary at JPMorgan Chase & Co.

reported by 4 employees with 2-7 years exp.
₹8.5 L/yr - ₹14 L/yr
5% more than the average Fraud Supervisor Salary in India
View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 5.8k employees
65%
88%
76%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

JPMorgan Chase & Co. Benefits

Submitted by Company
Employee Programs
Wellness Programs
Health Care and Insurance Plans
Family Care
Retirement Savings Programs
Submitted by Employees
Free Transport
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home +6 more
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JPMorgan Chase & Co. Mumbai Office Locations

View all
Mumbai Office
Headquarter
JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098
Mumbai Office
aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064

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