Design Ops Manager - Global Private Bank Design Team

As a Design Ops Manager, youll manage workflows and processes that support our digital design projects, ensuring seamless execution and delivery. Join us to make a difference in the financial world.

Job Summary:

As a Design Ops Manager within the Global Private Bank Design Team, you will oversee the day-to-day workflow and processes that support our growing digital design projects. You will collaborate with designers, product owners, and engineers to deliver customer-led products and services. Your role will focus on managing project intake, execution, and reporting, ensuring that all deliverables meet our high standards.

Job Responsibilities:

• Manage the digital product portfolio, including project intake, assessment, resourcing, execution, and tracking.
• Partner with Head of Design Ops, Design Leads, and other stakeholders to ensure successful project delivery.
• Facilitate cross-team discussions and collaborate with various teams to understand business demand and guide project execution.
• Track project milestones, document status, and produce reports as needed.
• Serve as a single point of contact for project status and issue management.
• Ensure all deliverables are clearly specified, scoped, and agreed upon.
• Manage projects of varying sizes for successful delivery.
• Adhere to company standards and champion process improvements.
• Work autonomously and make timely decisions while managing risk.

Required Qualifications, Capabilities, and Skills:

• Minimum of 7 years of project/program management experience, with 3 years in digital design or marketing teams.
• Understanding of product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Experience with Atlassian/JIRA software tools.
• Strong organizational skills and ability to manage multiple work streams.
• Excellent written and verbal communication skills.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Flexibility and adaptability to change direction based on team consensus.
• Strong project management skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience in both a design studio and a large corporate environment.
• Familiarity with design systems and toolkits.