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Engaged Employer

JPMorgan Chase & Co.

Compare

4.0

based on 6.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

546 JPMorgan Chase & Co. Jobs

Software Engineer III - Release Manager

JPMorgan Chase

4.0

based on 6.1k Reviews

12-15 years

Mumbai

1 vacancy

Software Engineer III - Release Manager

JPMorgan Chase & Co.

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Project Management Information Technology Product Management Release Management Agile Coaching

+ 2 more

Job Description

As a Software Engineer III - Release Manager + L3 Support Manager + Python/ Java at JPMorgan Chase within the Commercial & Investment Bank, you'll be responsible for overseeing the third level of technical support within the team. You will tackle complex technical issues beyond the scope of L1 and L2 support, ensuring efficient resolution to maintain customer satisfaction and system reliability. you'll oversee the planning and control of software development and deployment, ensuring smooth delivery of new releases by coordinating across teams to manage risks and resolve issues.

Job Responsibilities

Oversee the resolution of complex technical issues, ensuring timely and effective solutions. Act as an escalation point for critical incidents.
Develop and implement processes and best practices to enhance the efficiency and effectiveness of the L3 support team.
Work closely with other departments, such as development, quality assurance, and product management, to address recurring issues and improve product quality.
Ensure the creation and maintenance of comprehensive documentation for troubleshooting and resolving complex issues.
Monitor customer feedback and support metrics to ensure high levels of satisfaction and identify areas for improvement.
Prepare and present reports on support activities, performance metrics, and improvement initiatives to senior management.
Plan and manage software releases, ensuring timely and successful delivery.
Coordinate with development, testing, and operations teams to ensure alignment and readiness for releases and Communicate release status, issues, and risks to stakeholders.
Develop and maintain release schedules, track progress, manage dependencies and continuously improve release processes and tools to enhance efficiency and effectiveness.
Identify and mitigate risks associated with releases, implementing contingency plans as needed and ensure compliance with quality standards and regulatory requirements.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience
bachelors degree in Computer Science, Information Technology, or a related field.
Experience in software development, project management or a related role.
Strong understanding of software development lifecycle (SDLC) and release management processes.
Excellent organizational and communication skills.
Ability to manage multiple projects and priorities simultaneously.
Familiarity with release management tools and methodologies (eg, Agile, DevOps, ServiceNow, JIRA).

Employment Type: Full Time, Permanent

Read full job description

JPMorgan Chase & Co. Interview Questions & Tips

Prepare for JPMorgan Chase & Co. Software Engineer III roles with real interview advice

Top JPMorgan Chase & Co. Software Engineer III Interview Questions

Q1. A rat has 3000 gm of rice, he has to travel a distance of 3000m, he eats 1gm rice/m, his maximum carrying capcity is 1000 gm,how should he t ... read more

asked in Associate interview

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Q2. Split Binary String Problem Statement Chintu has a long binary string str . A binary string is a string that contains only 0 and 1. He cons ... read more

asked in Software Engineer interview

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Q3. There are 8 bottles of milk out of which one bottle is poisoned. What will be the minimum number of persons required to find the poisoned bo ... read more

asked in Summer Intern interview

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View all 407 questions

What people at JPMorgan Chase & Co. are saying

3.4

Rating based on 32 Software Engineer III reviews

Anonymous · Engineering - Software & QA in Pune

Likes

1. BEST BY FAR AS FAR AS TECHNICAL PART IS CONCERNED. 2. OFFERS GOOD MONEY 3. LIMITLESS POSSIBILITIES

Salary - Good

+4 more

Dislikes

1. Dirty Politics 2. Overwork their employees

Company culture - Poor

Read 32 Software Engineer III reviews

Software Engineer III salary at JPMorgan Chase & Co.

reported by 494 employees with 2-15 years exp.

₹17 L/yr - ₹45 L/yr

23% more than the average Software Engineer III Salary in India

View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 6.1k employees

65%

87%

76%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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JPMorgan Chase & Co. Mumbai Office Locations

View all

Mumbai (5)

Mumbai Office

Headquarter

JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098

Mumbai Office

aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064