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Technical Implementation Manager - Associate
5-14 years
Bangalore / Bengaluru
1 vacancy
Technical Implementation Manager - Associate
JPMorgan Chase & Co.
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Technical Implementation Associate will be responsible for coordinating all aspects for Product Implementation set ups. The Implementation Specialist will handle a high volume of simultaneous requests.
Job Summary
As a Technical Implementation Manager - Associate in our Product Implementation team, you will be responsible for coordinating all aspects of product implementation setups. You will handle a high volume of simultaneous requests, demonstrating strong people and team management skills and a good understanding of mainframe and testing processes. This role provides the opportunity to work closely with onshore tech teams and client tech teams, and requires a willingness to work in evening/night shifts. Understanding of US and Canada treasury products is an added advantage.
Job Responsibilities
- Manage people and resources effectively, focusing on development, attrition, skills monitoring, and training programs for the team.
- Maintain effective and standardized operational processes, acting as the point of contact for escalations and high-priority requests from internal clients.
- Oversee the performance management cycle, including objective setting, development and career planning, performance appraisal, and reward and recognition.
- Measure productivity and KPIs, conducting regular team meetings, one-on-ones, and coaching sessions.
- Demonstrate creative problem-solving and sound judgment in decision-making, identifying gaps and exceptions, and recommending possible solutions.
- Take ownership of internal communication and provide status updates to partners and clients, ensuring adherence to policies and procedures while meeting or exceeding Service Level Agreements (SLA).
- Manage projects by handling multiple requests simultaneously, demonstrating the ability to manage conflict and mobilize internal resources to resolve issues.
Required Qualifications, capabilities and skills
- Exhibit excellent people and team management skills, focusing on development, pipeline and skills monitoring, and training programs.
- Demonstrate a strong understanding of mainframe systems and UAT or regression testing, with the ability to develop, implement, and maintain effective and standardized operational processes.
- Communicate effectively with strong verbal, written, and presentation skills, coupled with excellent logical and analytical abilities and attention to detail.
- Manage time and work efficiently, demonstrating a good sense of reporting and the creation of test cases and test scenarios.
- Utilize knowledge of automation tools such as VBA, Selenium, and UI Path for workflow automation, as well as Power BI for dashboard creation and Confluence for collaboration.
- Hold an engineering degree with a minimum 9 years of experience in banking, financial services, or treasury product implementation with a testing background.
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Technical Implementation Manager salary at JPMorgan Chase & Co.
reported by
3
employees
with 6-11
years exp.
₹14
L/yr - ₹30
L/yr
106%
more
than the average Technical Implementation Manager Salary in India
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What JPMorgan Chase & Co. employees are saying about work life
based on 5.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
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Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location
Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road
Bengaluru
Karnataka 560056
Karnataka 560056
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