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JPMorgan Chase & Co.
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458 JPMorgan Chase & Co. Jobs
HR Specialty Service Specialist - Interview Scheduling
2-7 years
Bangalore / Bengaluru
1 vacancy
HR Specialty Service Specialist - Interview Scheduling
JPMorgan Chase & Co.
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver an excellent client and customer experience for the candidates, recruiters, hiring managers, interviewers and admin assistants.
- Demonstrate understanding of the line of business and consult with managers on hiring process, Guide on fair interview hiring practices
- Contact hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange. Coordinate to schedule Phone/Zoom/In Person interviews to help select and fill open requirements
- Provide regular progress updates to recruiters and Hiring managers on the progress on interviews
- Utilize complete functionality of HCM and Ensure that data integrity is monitored and maintained within all tools leveraged
- Arrange candidate travel within JPMC guidelines
- Run standard daily, weekly, monthly recruiting and audit reports
- Compile various reports to determine and track trends
- Customer Focus (Recruiter, Candidate, Hiring manager, Administrative Assistants and Interviewers)
- Ability to resolve conflicts and manage customer expectations
- Ability to determine customer needs and provide appropriate solutions through relationship building
- Ability to provide excellent stakeholder experience by having a proactive approach
- Communication Skills
- Effective verbal and written communication with both external and internal customers
- Engage in interactive dialogue with customers through active listening
- Problem Solving Skills
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Effectively prioritize work to ensure efficiency
- Critical thinking
- Be able to think out of the box, ideate and come up with process improvements that will benefit the process and create a better client and candidate experience
- Issue follow-up and timely resolution
- Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
- Must be able to work overtime and weekends to support business needs.
- Minimum 2 years experience in a frontline voice-support Customer Service role
- Proven ability to prioritize and multi-task in a highly regulated, fast-paced environment
- Ability to work in a dynamic environment where work tasks vary and processes are changing
- Strong Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills
Employment Type: Full Time, Permanent
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JPMorgan Chase & Co. Benefits
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs 
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