Reference Data Associate

As a Party Data Testing in the PRDU Service Desk & Testing Team, you will be responsible for handling user inquiries/issues, monitoring and managing queue in ServiceNow, participating in daily production issue calls, and conducting comprehensive testing in multiple environments. You will also work closely with Product Owner and Development Team for implementation plan per Agile release and support release management production checkout activities.

• Monitor and manage queue in ServiceNow.
• Participate in Daily Production issue calls with Reference Data Technology and provide updates to end users.
• Publish daily/weekly/monthly metrics and KPIs to PRD Senior Management on issues/inquiries.
• Identify the test objective of each scenario to ensure application behavior/system functionality is in line with user story/business requirements.
• Ensure Test Plan and Test Steps are set up in the test management tool against user stories across different test cycles