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JPMorgan Chase & Co.

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4.0

based on 6.2k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

738 JPMorgan Chase & Co. Jobs

Technology Support III- Service Management

JPMorgan Chase

4.0

based on 6.2k Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Technology Support III- Service Management

JPMorgan Chase & Co.

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Orcale Automation Testing Operations Information Technology Change Management

+ 4 more

Job Description

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Set goals, priorities and roadmaps for their area of responsibility
Lead major stability programs - work with workstream leads to identify key deliverables key metrics to show progress
Experienced leader who can manage, coach, mentor, develop and grow a team.
Ability to influence and lead technical conversations with various infrastructure support groups in RCA meetings.
Sensitivity and urgency in dealing with high-impact outages.
Ability to interface and work with multiple teams across regional boundaries and communication channels.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Possess excellent writing/analytical skills as well as the ability to be detailed and process oriented.
Strong overall knowledge of technology business and best practices.
Advanced understanding of ITIL processes with ITIL Certification, particularly Problem Management.
IT Service Management experience across Incident, Problem and Change Management.
Proficient in pattern recognition and Proactive Thematic Problem investigation analysis.
Good Data Analytics thoughts with Strong skills in data analysis, visualization, and interpretation. Ability to present complex data insights clearly.
Strong background in areas such as Data Centre, Network, Platform, Distributed, End User and Cloud technologies.
Knowledge of corporate service management toolsets such as ServiceNow, Service Manager (incident/problem) are essential.

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud
Passion for identifying problems that cause incidents.

Employment Type: Full Time, Permanent

Read full job description

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