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642 JPMorgan Chase & Co. Jobs
Technology Support III - Data Reporting & Analysis
4-7 years
Bangalore / Bengaluru
1 vacancy
Technology Support III - Data Reporting & Analysis
JPMorgan Chase & Co.
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Drive the creation, analysis, opportunity identification, reporting, and tracking of Improvement initiatives related to key performance and stability metrics
- Leverage reporting tools to extract, massage and generate reports that provide actionable findings
- Effectively use Data Visualization techniques to enhance translation of data and findings into understandable documents.
- Effectively present conclusions and recommendations to all levels of management.
- Gather the business/functional requirements and develop the technical specifications for the data analysis
- Conduct data analyses leveraging various analytical tools
Required qualifications, capabilities, and skills
- Formal training or certification on Technology Support concepts and 3+ years of applied experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience in developing code to extract, manipulate, report and analyze data to identify themes / conclusions
- Proficiency in atleast 1 reporting / dashboard tool i.e., Cognos, Tableau, Qlikview, Alteryx
- Advanced knowledge of Excel (pivot tables, charting, macros, calculations), Microsoft PowerPoint, Microsoft Word, IE (and other browsers e.g., Firefox),
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
- Having knowledge of ServiceNow change, incident, and problem management would be beneficial.
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Technology salary at JPMorgan Chase & Co.
reported by
2
employees
₹13.4
L/yr - ₹17.1
L/yr
6%
less
than the average Technology Salary in India
View more details
What JPMorgan Chase & Co. employees are saying about work life
based on 5.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
Submitted by Company
Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
Submitted by Employees
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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location
Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road
Bengaluru
Karnataka 560056
Karnataka 560056
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