JP Morgan Chase - Associate Employee Servicing Lead (5-13 yrs)

Description: Shape your career and play a pivotal role in delivering Human Resources solutions that make a difference. Oversee impactful change readiness to support global recruiting operations.

Job Summary:

As a HR Employee Servicing Manager within the HR Transition team, you will be responsible to lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs. You also have functional and/or location responsibilities. In delivering against these responsibilities, you adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities :

- Manages team performance, leads by example, and provides guidance on procedures and best practices by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards

- Ensures team's adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations

- Acts as a key stakeholder in making informed business decisions using your judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments, and increased authority levels to enhance the performance of the department

- Executes on business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business

- Identifies and owns end-to-end process improvement opportunities, which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary

- Leads a key function that delivers service to a key customer base, a sensitive process area, and/or lead location efforts for co-located HR Service teams

Required qualifications, capabilities, and skills:

- Minimum 5+ years of experience in HR service or Product roles or equivalent experience

- Minimum 1+ years of experience of both strategic and tactical planning for one or more business processes and/or location based responsibilities

- Demonstrated analytical ability with a track record of strong attention to detail and a high level of accuracy

- Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance

- Proven ability to multi-task in a fast-paced environment, quickly adapt to change, and meet deadlines

Preferred qualifications, capabilities, and skills:

- Minimum 4+ years of experience leading teams preferred

- Experience and proficiency with Microsoft Office suite and/or HR Systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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