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Customer Experience Lead
Johnson Controls
posted 1mon ago
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Key skills for the job
Job Description
Job Responsibilities
- Set up a complete Pre Post sales infrastructure
- Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market.
- Plan Sales Channel technical training on products and solutions
- Work in sync with the Global product development team and develop sustainable and commercially viable products.
- Understand customer needs and make sales presentations.
- Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops.
- Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc.,
- Set up a post sales process for Warranty and out of warranty claims and channel support.
- After-sales customer service and communications
- Maintenance, repair and spare parts management
- Complaint management
- Upselling activities
- Administration of master data and product evaluations
- Trend analysis
Skills Required
- Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, BMS
- Bachelors or Masters Degree in Engineering or equivalent.
- Well-versed with Excel and CRM software.
Employment Type: Full Time, Permanent
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(based on 164 Johnson Controls interviews)
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Company Website
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31%
18%
12%
8%
5%
5%
21% candidates got the interview through other sources.
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What people at Johnson Controls are saying
What Johnson Controls employees are saying about work life
based on 2.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Johnson Controls Benefits
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Johnson Controls Mumbai Office Location
Mumbai Office
7th Floor, Jolly Board, Tower D, I Think Techno campus, Station Road, Kanjurmarg East
Mumbai
Maharashtra 400042
Maharashtra 400042
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