Senior Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, youll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish.

Job Summary

The Workplace Ambassador is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties.

The Workplace Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and client to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience programme.

This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Serve as the initial point of contact for all client colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client colleagues and guests.
• Execute Ambassador services in a manner consistent with the SLA s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for client.
• Support data collection, analysis and reporting to ensure alignment with the client s goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and client s goals and objectives.
• Coordinate colleague communications and engagement via client digital platforms as required.
• As appropriate, work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client