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364 JLL Jobs
APAC Regional Account Lead
JLL
·
10-15 years
₹ 8.5 - 13.7L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai, Bangalore / Bengaluru
1 vacancy
APAC Regional Account Lead
JLL
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide operational and technical leadership and ensure the account objectives are met in across the APAC portfolio in line with the MSAs and agreed KPI s. Acting with high degree of autonomy and minimal supervision develop procedures and determine methods for achieving these objectives. Responsible for service delivery of full FM services across APAC and act as the primary operational point of contact for this region.
As a member of the Account Leadership Team attend regular management meetings (conference calls) convened to discuss all Account action items, position will be responsible for communicating and following these actions through to completion with the FM and regional account teams.
- To manage, train, motivate and develop regional teams across multiple countries capable of delivering the clients requirements as per Schedule A in the MSA (Master Service Agreement) documents. Provide support to this diverse team and ensure that there is regular communication with team members.
- To be responsible for ensuring all staff and contractors are aware of, and comply with, their service delivery responsibilities in the Region.
- Ensure viable / quality Scope of Work Documents are produced by the team within required time frames in order to aid the Sourcing Plan activity and achieve savings initiatives.
- To establish effective lines of communication with Client staff across the sites managed and ensure service standards meet or exceed client expectations.
- To review performance and financial statistics for regional sites, working with the team to resolve any problems that arise. Provide accurate information and comprehensive variance analysis to support the Nielsen forecast process working closely with Regional Nielsen Real Estate POC and Account Finance Directors.
- Responsible for the management and preparation of annual operating and capital budgets and plans for NAM and LATAM Regions.
- To ensure the FM staff establish close working relationships with Service Providers and co-ordinate feedback on their performance, communicating with the Sourcing team to ensure service providers overall performance can be monitored and managed.
- To personally inspect the site(s) on a planned and ad hoc basis to ensure the clients needs are being met, appraise the performance of the team and provide management support.
- To ensure all Service Providers are fully aware of, and operate within, the JLL Quality system and that third party Service Provider Quarterly Business Reviews are completed for all providers on all sites, establishing recognition, innovation and areas for improvement plans for every service provider.
- To introduce initiatives and encourage a continuous improvement philosophy across the Regions, acting as a point of co-ordination and communication.
- To implement FM best practice based on recommendations from the JLL US central team and from the client where appropriate.
- To liaise with the client and any appropriate specialist resources regarding any project work or special circumstances that may arise.
- Meet health and safety responsibilities as defined in the JLL IFM company procedures. Work closely with the Account s Global EHS Manager to ensure all standards are met.
- Accountable for ensuring all staff and contractors operate in compliance with JLL Environmental, Health & Safety policies and procedures and with local country EHS legal requirements.
- Drive team to meet savings initiatives as well as KPI metrics and Customer SAT scores of 4.5 and above.
- Ensure regional teams are properly trained on JLL and client systems. (Corrigo, E1 etc)
- Establish a solid set of yearly objectives for the Region as well as Account Plans for region and clients and ensure that these strategic objectives are cascaded to all Regional account staff and become part of their performance plan.
- Ensure meaningful performance reviews are conducted on time for all direct reports and cascaded to their respective teams.
- Ensure training and development plans are fully outlined and tracked for each member of the IFM Team.
- Act as the liaison between all service lines (PDS, Sourcing, EHS, TM, LA and FM) to facilitate one JLL and eliminate silos.
- Act as the escalation point for all operational issues, liaising with local client POCs to reach resolution.
Additional Duties And Responsibilities
As outlined by Global Account Director during yearly objective setting. Special projects as assigned.
Key Performance Measures
Key Performance Indicators including Corrigo Facility performance.
- Compliance with the Health and Safety responsibilities.
- High Customer Satisfaction rating as measured in regular surveys.
- Compliance with service provision as detailed in the contract.
- Achieve savings commitments
- Ability to drive innovation within service delivery
- On time work order delivery
- Budget building, management and compliance
Sound like you? To apply you need to be:
Skills
- Languages: Must be fluent in English, multi- lingual a plus
- Degree qualification in relevant discipline
- Excellent organizational skills required.
- Sound technical knowledge in all building technologies such as HVAC, Mechanical and Electrical systems and Fire and Life safety systems including control strategies and best practice.
- Sound Knowledge of soft service delivery and standards including janitorial, food service, security(where applicable) and best practice
- Strong interpersonal skills with training experience to guide multifunctional, multi-national teams.
- Interest in continuous learning of new technologies.
Competencies
- Excellent PC skills, proficient in Microsoft Word, Excel and PowerPoint.
- Sound knowledge of accounting and operational budgeting principles with experience of Zero Based Budgeting
Experience
- Minimum 10 years in a leadership position responsible for direct management FM teams across multiple countries
- Previous JLL experience is a plus
Qualifications
- University graduate or equivalent qualifications in mechanical, electrical or facilities management disciplines, MBA preferred
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Account Lead roles with real interview advice
What people at JLL are saying
Rating based on 4 Account Lead
reviews
Anonymous · Administration & Facilities
in Hyderabad / Secunderabad
Likes
The freedom to work and deliver results
- Salary - Good
+6 more
Dislikes
Nothing JLL is a fantastic employer
Account Lead salary at JLL
reported by
10
employees
with 6-22
years exp.
₹8.5
L/yr - ₹19
L/yr
9%
more
than the average Account Lead Salary in India
View more details
What JLL employees are saying about work life
based on 4.8k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
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JLL Mumbai Office Location
Mumbai Office
JLL Mumbai, Level 7, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel
Mumbai
Maharashtra 400013
Maharashtra 400013
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