Director, Facilities Management (Pharma Background)

Role & responsibilities

The Engineering Manager is a key role providing tactical operational leadership and direction within defined geographical boundaries within a specified the region. The main purpose is to ensure the effective operational day to day management of the engineering teams in line with company KPIs.

To interface with the Account Leads to ensure contractual SLA compliance and to drive improvements in engineering productivity and delivery efficiencies and quality service. Responsible for and promoting 100% Health & Safety and auditing compliance for your team.

Manage and oversee the daily activities of engineering operations of the assigned area.

• Formal management responsibilities for the allocated teams of technicians and lead technicians; sets priorities for and coaches employees to meet daily deadlines.
• Utilise MI to identify and drive engineering performance improvements to exceed service delivery.
• Ensure that engineering teams are 100% compliant with H&S, requirements for audits, tool box talks, tools checks and calibration.
• Engage and coach lead technicians in performance management and inspiring engineers to deliver excellence in line with KPIs, H&S and internal procedures.
• Set priorities for the team to ensure task completion; coordinates work activities with others.
• Ensure monthly performance reviews are undertaken within the engineering teams
• Completion of all mandatory training within your team.
• Inspire engineering teams to exceed performance KPIs and service delivery teams.
• Drive and encourage development of self and others through learning and on the job experience.
• Work within and promotes Health, Safety and Environmental policies and procedures.
• Demonstrate a strong service orientation and awareness of the importance of delivering high standards of customer service.
• Understand JLL processes and business model and makes decisions guided by policies, procedures and business plan.
• Ensure that professional image of JLL is presented to the team, clients and visitors, and ensures excellence in customer service is delivered and promoted at all times.
• Understand contract SLAs and KPIs and ensures that engineering teams deliver to these whilst ensuring best practice.
• Innovate management practices and processes to meet changing business or operational circumstances.
• Manage action plans to implement any improvement initiatives.
• Use judgment to identify and resolve day-to-day technical and operational problems.
• Lead teams with a drive for change’ attitude and role models our Leadership Capabilities.
• Advise and support the Operational Manager.

Personal Qualities and Experience

• Build positive relationships with the team and stakeholders
• Communicate using appropriate styles, methods and timings
• Role model enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanor with colleagues, clients and their customers.
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Ability to understand the key financial, labour and material variables within budgets
• Excellent interpersonal, written and verbal communication skills
• Ability to build positive relationships with team and stakeholders in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Self-motivated and capable of working within a team environment.

Responsible for following GMP at Site

Responsible for following QMS and prepare documentations, SOPs etc

Qualifications

• Industry relevant qualifications
• Pharma Experience
• Competent working knowledge of M&E or Fabric disciplines
• Sound level of administration and organisational skills
• Relevant operational experience of managing engineering teams within FM industry
• Experience of performance management to KPIs and utilising operational MI systems
• Computer literate Word, Excel, Outlook