Front Office Executive - Female

Competencies:

▪ Excellent communication skills.

▪ Strong customer service drive.

▪ Pro - active problem-solving skills.

▪ Exceeding customer satisfaction

▪ Excellent time management/ Able to work flexible hours

▪ Quick learner and ability to motivate self & others

▪ Proven working experience as a lobby manager/ FM industry.

▪ Confidently able to present to clients.

▪ Hands-on experience in using visitor management software and MS office.

▪ Strong team player within a customer service team environment.

▪ Providing flawless, upscale, professional service

▪ Adaptable, composed, flexible with strong Mental Resilience

Responsibilities:

▪ Key Operations delivery

▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure

pleasant experience to all visitors.

▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services

for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in

absence of guest relation officers.

▪ Assist in sending clients/visitors messages or faxes and self-check-in.

▪ Assisting with special needs for visitors with disabilities.

▪ Having prior information of arriving clients/visitors and ensure all necessary arrangements

are done as per requirement, follow up in case guests are not picked up from hotel.

▪ Co-ordinate with night shift front office executive to ensure details of large parties are

received and badges are ready for allocation on arrival

▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and

communicate to next level or as per escalation matrix.

▪ Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are

in working condition

▪ Ensure all relevant communication is updated and displayed at all times, at the Front office,

as per the guidelines given by SDL.

▪ Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in

proper grooming and behavior.

▪ Ensure all equipment and hardware at the Front Office is working and there is zero downtime.

Escalate to next level as necessary for rectification.

▪ Operates the front office computer system to assist front office attendants

▪ Aid in general administrative activities and to Helpdesk as required.

▪ Ensure FOE handles all incoming and outgoing calls in professional & polite manner.

Co-ordinates with all departments to address the all the concerns/event

management/flower arrangements to maintain Front Office functions properly.

▪ Ensure Accenture specific processes/manual is followed

▪ Manage/track amount collected for temporary badges.

▪ Ensure compliance of regulations/requirements of JLL management.

▪ Participate in Emergency Evacuation procedures including crisis management and business

continuity.

▪ Develop the necessary policies and procedures required for all functions within the scope of Front

Office.

▪ Responsible for ensuring availability of safety and Accenture directory signage.

▪ Preparation of all required reports/participation in internal/external audits.

▪ Ensure training of front office /GRE staff as per relevant training calendars

▪ To discuss all matters that needed to follow up with the next shift front office executive approving

and managing the roster

▪ Govern overall performance of Front office executive & Guest relation executive as per defined

roles & responsibilities.