AFM Soft Service

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk Service request of Customers are attended.

• Provide management advice to Helpdesk operators for escalated issues
• Ensure immediate response to Priority Calls
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled

• Oversee the Mailroom process and action escalations to the user satisfaction levels.

• Provide management advice to mail room executives for escalated issues

• Oversee the Front Office function and guide the team member on the deliverables

• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Ensure the FOE has placed newspaper and magazines in the reception area as necessary

• Oversee the Housekeeping Services are on satisfactory levels and as per standards set.

• Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff

• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

• Oversee the upkeep of indoor plants and take necessary action if required
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
• Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
• Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for HK Services with the help of Facility Manager.
• Ensure the rosters are briefed well to the team to make them understand the deliverables.
• Process vendors bills pertain to Location and consolidate on standard JLL template for submission to FM
• Co-ordinate all the FM supplies required for the location with the central resource
• Ensure timely availability of all FM related supplies at the site
• Adhere to the reporting procedures as per JLL standards and requirements
• Follow the Standard process for managing all FM requirements at the location.
• Ensure vendor compliance audit done at the location through JLL audit team and records maintained

• Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..
• Provide all administrative support to the Facilities Management team at
• To ensure timely and accurate completion of FM reports pertaining to soft services
• Registers for Housekeeping
• Log Book of the Events recorded
• Shift Rosters of the vendor team
• Management New initiatives for the location
• Management Savings initiatives proposed for the location
• Client Satisfaction
• Closure of helpdesk complaints
• Daily, weekly and monthly reports
• Vendor staff attendance checks and validation
• Statutory audit coordination

Scheduling of activities with coordination with all stake holders

Good Communication and structural approach with analysis

Team player and should drive ground level staff to desired output

• Understand client visits requirement and fulfilment.

• Full Time Degree / Diploma Hotel management, Graduate from any stream.
• 5-7 Years Experience in Facility management (mainly in soft services)

• Helpdesk Operations, Client Management
• Audits Documentations, Compliances Management
• Well versed with various Reports, Monthly Trackers, MMR, SLA Effective Vendor Coordination

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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