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Director, Workforce Management
JLL
posted 8hr ago
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Flexible timing
Key skills for the job
Job Description
This Director will work with leadership to design and deploy a robust, adaptable framework across all the businesses we support. This Director will lead a team of Workforce Management (WFM) and Performance Sustainability professionals to ensure we build and deploy an effective program now that will be sustainable into the future.
What your day-to-day will look like:
- Responsible for strategy, program design, deployment, and maintenance of WFM in JBS.
- Drive planning and real-time forecasting.
- Determine performance metrics through available tools.
- Validate historical data for forecasting.
- Provide analysis for staffing efficiencies.
- Ensure resource utilization through forecasting and scheduling.
- Provide clear, consistent and relevant insights to Ops based on system data that will help drive improvements
- Collaborates with Operations and business stakeholders to develop a standard approach to defining process, volumes and competency needs
- Provides a performance coaching structure to Ops on data analysis across programs to ensure the established systems are running properly over time.
- Develops and helps maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
- Ensures program adherence across all Operations teams in JBS.
- Designs and provides training, coaching, and resources related to the program.
- Designs and delivers on agreed roadmaps for deployments.
- Works collaboratively with Operations and OGO (our central team) to ensure data integrity for WFM metrics
- Effectively leads a team of WFM and Performance Sustainability professionals to ensure best practice is maintained over time.
- Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures
- Serve as the Subject Matter Expert in WFM for Operations
Experience and technical skills:
- 10-15 years of relevant work experience.
- Bachelors in a related field required; Masters preferred.
- Experience working directly with senior leadership to design and deploy WFM.
- Experience leading large global WFM programs.
- Strong analytical skills to identify trends and performance.
- Facilitation skills with diverse teams.
- Exceptional problem identification and resolution.
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office suite.
- Ability to manage work-related projects and timelines in a dynamic environment.
- Demonstrated ability to lead virtual teams in a global corporate environment.
- Experience managing change while delivering on client expectations.
- Ability to travel and support a global organization
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
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JLL Gurgaon / Gurugram Office Locations
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Jones Lang LaSalle, 6th Floor, Tower B, Building No. 6, DLF Cybercity (SEZ), Phase 3
Gurugram
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Haryana 122002
Gurugram Office
JLL Gurgaon, Epitome, Building No. 5, Level 16, Tower C, Phase III,, DLF Cyber City, DLF Phase 2, Sector 24
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