Facility Coordinator - Technical Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Maintain a record of helpdesk tickets and planned maintenance activities to ensure they are tracked and managed effectively.
• Engage with users and clients to address any escalations or issues related to HD tickets or PM activities.
• Organize and deliver training sessions to enhance the skills and knowledge of the maintenance support team, technicians, and supervisors.
• Establish effective communication and collaboration with vendors to coordinate activities and ensure smooth service delivery.
• Maintain regular coordination with the lead of the MES AMC hub to facilitate effective communication and alignment of activities.
• Monitor and manage the observations made during planned maintenance activities, ensuring that they are addressed and closed in a timely manner.
• Generate comprehensive technical reports summarizing the findings, observations, and actions taken during HD tickets and PM activities.
• Identify and document any potential risks arising from HD tickets or PM activities and take appropriate measures to mitigate them.
• Monitor and record energy consumption patterns to identify areas for improvement and implement energy-saving initiatives.
• Facilitate the smooth execution of planned shutdown activities by coordinating and communicating with relevant stakeholders.
• Keep a record of critical inventory items at each site, ensuring their availability and proper management to minimize any disruptions.
• Maintain an organized system for tracking and managing important data, manuals, backups, and other relevant documentation.
• Identify and compile a list of any remaining issues or snags that need to be addressed after the completion of a project and share it with the client.
• Assist in conducting technical audits by providing necessary support, coordination, and documentation.

Report and document incidents that occur during HD tickets or PM activities and conduct root cause analysis to identify underlying causes and prevent future occurrences

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If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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