Quality Analyst

Role & responsibilities:

1.Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
2.Adhere to the sample guideline set by the organization
3.Ensure completion of assessment target on daily, weekly and monthly
basis
4.Ascertain right coaching needs are identified by the operations team through their evaluations
5.Conduct documentation and reporting as per timelines and defined formats
6.Carry out calibration with stakeholders as per agreed process
7.Identify and escalate risks and quality issues for efficient resolution
8.Create quality reports as per organization standards
9.Analyze the factors to meet the operation and standard reporting requirements within the quality function.