State Jio Customer Associate Lead ( 81747438 )

1. Ownership of JCA performance in the state
2. Owning the entire lifecycle process as relevant in the state, which
includes:
a. Time based onboarding of JCAs at JC, JP level
b. Timely training and enabling of new JCAs
c. Ensure JC, JP ownership of direct ownership of JCAs in daily
operations
d. Engagement event at state level for training, Rewards and
Recognition, Program cascade
e. Performance management of program level to increase participation,
productivity
f. Launch new programs efficiently in state to achieve the stated
objectives 8 to 14 Years

Skills & Competencies :

1. Strong communication skills
2. Team leading skills
3. Strong people management skills (Effectively manage and motivate team
members)