Client Relationship Manager

Role & responsibilities

• Making sure all the leads of the clients after placing orders are met.
• Ensuring your existing clients are satisfied through after sales services.
• Always asks them for true feedback.
• Servicing the client after receiving the order till the time of collection of payment.
• Resolve the queries and questions of all the clients.
• Give or support the participants/clients about company products or services.
• Acting as a point of contact for complaints and escalating issues to the concern.
• Understand client queries and solve them in any manner.

Key Skills:

• Polite disposition
• Ability of rigorous follow up
• The ability to communicate confidently - both through speaking and writing - with colleagues and clients.
• Ability to understand the circumstances and act accordingly.
• Proactive
• Thorough knowledge of products/services
• Always available on calls.