Customer Relationship Manager

We are seeking an experienced Customer Relationship Manager to manage and grow our existing customer relationships. The successful candidate will be responsible for building strong relationships with customers, identifying new sales opportunities, and providing exceptional customer service.

Roles and Responsibilities:

• Making regular calls to customer for feedback and grievances if any
• • A proactive approach to problem solving with strong decision making skills
• • He/she has to deal with existing clients & maintain relationship with the clients
• • Solving clients complaints & follow-up for payments
• • Maintaining CRM database and sharing status reports to management
• • Making reminder calls & emails to individual clients on daily basis
• • Update Collection Report for management on daily basis with calling remarks
• • Resolving customer complaints quickly and efficiently.
• • Expanding the customer base by upselling and cross selling
• • Monitor relationships with existing customers through CRM systems
• • Develop and implement marketing techniques that will drive new customers
• • Set specific marketing strategies to retain customers
• • Handling the customer queries via email, phone calls and face-to-face.
• • Updating the existing customers on the on-going projects on regular basis.
• • Responsible for all documentation, support and feedback information post sales
• • Preparation of MIS.