Quality Auditor

Role & responsibilities:

• Monitoring and assessment of Call Center Associates for both inbound and outbound calls.
• Providing regular feedback to associates as per their calls measurement
• Assists in providing standard weekly and monthly reporting within predetermined reporting parameters.
• Participates in call calibration exercises.
• Offers suggestions for process improvement to foster exceptional customer experience.
• Maintains overall objectivity in supporting consistent and superior customer service.

Preferred candidate profile:

• Minimum 1 year of experience in call auditing and quality assurance.
• Graduate / Post Graduate
• Command on MS Office
• Good communication skills
• Good Analytical ability