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Customer Support Executive (Females only)
Ivypods Technology
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users have a seamless and enjoyable experience with SpeakX.
Responsibilities:
- Responding to Inbound Outbound Communication:
- Address and resolve customer inquiries promptly and effectively via email, chat, and social media.
- Handling Queries Over WhatsApp:
- Manage customer queries and concerns through WhatsApp, providing timely and accurate responses.
- Responding to Users Over Call for Solving Queries:
- Answer incoming calls and resolve customer issues with a professional and friendly demeanor.
- Provide clear and concise information about SpeakX s services, features, and subscription details.
- Calling Users for Insights Query Resolution:
- Proactively reach out to users to gather feedback, understand their needs, and resolve any issues.
- Conduct follow-up calls to ensure customer satisfaction and to provide additional assistance if needed.
Qualifications:
- Bachelor s degree in a relevant field.
- 1-3 years of experience in customer support or a related role.
- Excellent verbal and written communication skills in English.
- Proficiency in using customer support software, CRM systems, and WhatsApp Business tools.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with customers.
Employment Type: Full Time, Permanent
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What people at Ivypods Technology are saying
Customer Support Executive salary at Ivypods Technology
reported by
1
employee
₹2.2
L/yr - ₹2.8
L/yr
12%
less
than the average Customer Support Executive Salary in India
View more details
What Ivypods Technology employees are saying about work life
based on 3 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ivypods Technology Benefits
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