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7 Finbot Jobs

Customer Support Executive

1-6 years

Hyderabad / Secunderabad, Chennai

1 vacancy

Customer Support Executive

Finbot

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

  1. Managing a team of representatives offering customer support.
  2. Overseeing the customer service process.
  3. Resolving customer complaints brought to your attention.
  4. Creating policies and procedures.
  5. Planning the training and standardization of service delivery.
  6. Selecting and hiring new staff.
  7. Monitoring the work of individual representatives and of the team.
  8. Conducting quality assurance surveys with customers and providing feedback to the staff.
  9. Possessing excellent product knowledge to enhance customer support.
  10. Maintaining a pleasant working environment for your team

Employment Type: Full Time, Permanent

Read full job description

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What people at Finbot are saying

What Finbot employees are saying about work life

based on 11 employees
78%
75%
38%
100%
Flexible timing
Alternate Saturday off
Within city
Day Shift
View more insights

Finbot Benefits

Team Outings
Work From Home
Soft Skill Training
Job Training
Free Transport
Child care +6 more
View more benefits

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