+ Contribute
notification
notification
Login
filter salaries All Filters (1)

Clear all

6 IVR Testing Jobs in Kolkata

Helpdesk Support Engineer

Luxoft

 · 

3.7

 based on 642 Reviews

5-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Helpdesk Support Engineer

Luxoft

posted 1mon ago

Job Role Insights

Key skills for the job

Linux Administration Windows System Administration CMS Change Management IVR Testing WebLogic Administration

+ 4 more

Job Description

Responsibilities
The Business Engineer III is responsible for:
Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
Develop and maintain Computer Telephony Integration (CTI) applications.
Resolving complex problems of voice services and applications
Delivering quality timely results while managing competing priorities
Improving overall service and efficiencies of the support processes year to year
Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions

Skills
Must have
Undergraduate degree in related field preferred
A minimum of 5 years of telecommunications experience
Windows and Linux operating experience
Foundational understanding of:
Configuration and setup of Voice Systems
Configuration of voicemail, IVR systems, and call recording solutions
Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
Familiarity with the MKS packaging process
Documentation standards, network, and call flow diagramming
Strong interpersonal and leadership skills
Strong Oral and written communication skills
Initiative-taking while Working in a team or as an individual contributor.
Highly qualified candidates will have demonstrated experience in the following:
Avaya Call flow design and implementation.
Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
SIP
Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management
Agile Practices
Service Now ticketing.
Nice to have
Cloud experience
Aceyus Reporting
Qtest

Employment Type: Full Time, Permanent

Read full job description

Prepare for Helpdesk Support Engineer roles with real interview advice

Compare Luxoft with

Accenture

3.8
Compare

EPAM Systems

3.7
Compare

GlobalLogic

3.7
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Persistent Systems

3.5
Compare

TCS

3.7
Compare

Wipro

3.7
Compare

Synechron

3.6
Compare

Movate

3.3
Compare

Sopra Steria

3.8
Compare

HTC Global Services

3.6
Compare

HERE Technologies

3.9
Compare

Tietoevry

4.3
Compare

Collabera Technologies

3.5
Compare

Unisys

3.7
Compare

TEKsystems

3.3
Compare

Globant

3.8
Compare

Allianz Technology

4.1
Compare

Expleo Solutions

3.7
Compare

Similar Jobs for you

System Administrator at Luxoft

Kolkata, Mumbai + 5

2-4 Yrs

₹ 4-6 LPA

Application Support at E4 Softwares

Mumbai, Navi Mumbai

1-6 Yrs

₹ 3-8 LPA

Production Support Engineer at Vlink

Noida

6-10 Yrs

₹ 5-10 LPA

Principal Application Engineer at Oracle India Pvt. Ltd.

Bangalore / Bengaluru

9-14 Yrs

₹ 11-20 LPA

Application Support Professional at Virtusa Consulting Services Pvt Ltd

Pune

3-6 Yrs

₹ 6-10 LPA

IAM Consultant at IDMWORKS

Pune

8-13 Yrs

₹ 9-13 LPA

Voice Engineer at Fusion Plus Solutions Inc

Hyderabad / Secunderabad

5-6 Yrs

₹ 7-8 LPA

Asterisk Developer at Smartping AI Private Limited

Mohali

2-5 Yrs

₹ 5-9 LPA

Senior Software Engineer at Williams-Sonoma, Inc.

Pune

6-11 Yrs

₹ 7-10 LPA

Cloud Engineer at CGI Information Systems and Management Consultants

Bangalore / Bengaluru

3-5 Yrs

₹ 11-12 LPA

Helpdesk Support Engineer

Luxoft

3.7
 (642 Reviews)

5-8 Yrs

Kolkata, Mumbai, New Delhi +4 more

1mon ago·via naukri.com

Junior Quality Assurance Engineer

Miratech

3.2
 (18 Reviews)

2-3 Yrs

Kolkata, Mumbai, New Delhi +4 more

18hr ago·via naukri.com

Sr Technical Business Consultant

Health Care Service Corporation

4.7
 (4 Reviews)

2-6 Yrs

Kolkata

27d ago·via naukri.com

AI Solutions Pre-Sales Engineer(Technical Sales)

Pronix Inc

2.5
 (7 Reviews)

5-6 Yrs

Kolkata, Mumbai, New Delhi +4 more

1mon ago·via naukri.com

Public Relationship Manager

BLUE WAVES MEDIA

2.4
 (4 Reviews)

2-5 Yrs

Kolkata

2mon ago·via naukri.com

Public Relationship Manager

BLUE WAVES MEDIA

2.4
 (4 Reviews)

2-5 Yrs

Kolkata

2mon ago·via naukri.com
How was your last interview experience?

Skill Jobs by Locations

Popular Skills Jobs in Location

Popular Company Jobs in Location

Recently Viewed

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

REVIEWS

Redington

No Reviews

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent