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Luxoft

Compare

3.7

based on 623 Reviews

805 Luxoft Jobs

Helpdesk Support Engineer

Luxoft

3.7

based on 623 Reviews

5-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Helpdesk Support Engineer

Luxoft

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Linux Administration Windows System Administration CMS Change Management IVR Testing WebLogic Administration

+ 4 more

Job Description

Responsibilities

The Business Engineer III is responsible for:

Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.

Develop and maintain Computer Telephony Integration (CTI) applications.

Resolving complex problems of voice services and applications

Delivering quality timely results while managing competing priorities

Improving overall service and efficiencies of the support processes year to year

Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions

Skills

Must have

Undergraduate degree in related field preferred

A minimum of 5 years of telecommunications experience

Windows and Linux operating experience

Foundational understanding of:

Configuration and setup of Voice Systems

Configuration of voicemail, IVR systems, and call recording solutions

Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic

Familiarity with the MKS packaging process

Documentation standards, network, and call flow diagramming

Strong interpersonal and leadership skills

Strong Oral and written communication skills

Initiative-taking while Working in a team or as an individual contributor.

Highly qualified candidates will have demonstrated experience in the following:

Avaya Call flow design and implementation.

Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)

SIP

Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management

Agile Practices

Service Now ticketing.

Nice to have

Cloud experience

Aceyus Reporting

Qtest

Employment Type: Full Time, Permanent

Read full job description

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What people at Luxoft are saying

What Luxoft employees are saying about work life

based on 623 employees

84%

95%

80%

92%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Luxoft Bangalore / Bengaluru Office Locations

View all

Bangalore / Bengaluru (2) Chennai (1) Pune (1)

Bengaluru/Bangalore Office

Outer Ring Road, , Gardenia 2D bldg, Embassy Tech Village Bengaluru/Bangalore
560103

Bengaluru/Bangalore, Karnataka Office

Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103 Bengaluru/Bangalore, Karnataka
560103